At West Coast Sun, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help ensure a smooth and fair return process.
1. Returns
We accept returns within a specific timeframe from the date of delivery, provided that:
-
The item is unused, unworn, and in its original packaging.
-
All original tags, accessories, and manuals are included.
-
The product has not been damaged or altered.
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain types of products cannot be returned for hygiene or safety reasons. These may include:
-
Personal care items
-
Intimate wear
-
Perishable goods
-
Custom or made-to-order products
3. Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method.
-
Refund processing time may vary depending on your payment provider.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. Exchanges are subject to product availability.
5. Order Cancellations
Orders can only be cancelled before they are shipped. Once dispatched, the order will be processed as a return after delivery.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, report it promptly with proof of the issue so we can arrange a replacement or refund.
7. Policy Updates
We may update this Refund Policy from time to time to ensure clarity and fairness. Any updates will appear on this page with a revised “Last Updated” date.